14 1 30 Nggao, Fredy S Editor mixed material 03029859 Jakarta Lembaga Manajemen FE-UI 2012 125.jpg.jpg audio chapter reviews Boone, Louis E. Primary Author Kurtz, David L. Primary Author Peters, Stephen M. Primary Author mixed material #N/A Australia South-Western/Thomson Learning 2004 a business guide to customer relationship management Dyche, Jill Primary Author mixed material 0201730626 Boston Addison-Wesley Publishing Company 2002 the+CRM+handbook.jpeg strategies for success in B2B e-commerce Raisch, Warren D. Primary Author mixed material 0071361235 New York McGraw-Hill 2001 the+e-marketplace--raisch.jpg its all about how you make them feel Barnes, James G. Primary Author mixed material 0071362533 New York McGraw-Hill 2001 secrets+of+customer+relationship.jpeg the winning model for marketing in the post-internet economy Luengo-Jones, Steve Primary Author mixed material 0077097998 London McGraw-Hill 2001 all+to+one+the+winning.jpg Prahalad, C.K. Primary Author Ramaswamy, Venkatram Primary Author Seybold, Patricia B. Primary Author Berry, Leonard L. Primary Author Chase, Richard B. Primary Author Dasu, Sriram Primary Author Sawhney, Mohanbir Primary Author Katzenbach, Jon R. Primary Author Santamaria, Jason A. Primary Author Fournier, Susan Primary Author Mick, David Glen Primary Author Dobscha, Susan Primary Author Lederer, Chris Primary Author Hill, Sam Primary Author mixed material 1578516994 Boston Harvard Business School Publishing 2001 HBR+on+Customer+Relationship+Management.jpg Focus on Customer Segments Relationship Pranawa, Agus Primary Author Tertiana, Irvanos Primary Author Kusmiri, Nana Primary Author Erivan, Riza Primary Author Liestyo, Stephen Primary Author Leksono, Wirawan Primary Author mixed material Jakarta IPMI 2002 GFP+Cover.jpg a new concept of airfreshener Budianto, Adi Primary Author Bisma, Aria Primary Author Maulana, Cahya Primary Author Carnadie, Hans W. Primary Author Winata, Maria Primary Author mixed material Jakarta IPMI 1997 GFP+Cover.jpg Winer, Russell S. Primary Author mixed material 0131228013 Upper Saddle River Pearson Education International 2004 marketing+management--Winner--2nd.jpg Motiwalla, Luvai F. Primary Author Thompson, Jeff Primary Author mixed material 9780132079501 Upper Saddle River Pearson Education Inc. 2009 enterprise+systems+for+management--.jpg Mirza, Husnul Primary Author mixed material Jakarta IPMI Business School 2009 GFP+Cover.jpg marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy Gummesson, Evert Primary Author mixed material 9780750686334 Amsterdam Butterworth-Heinemann 2008 Total+relationship+marketing+3e+--+Gummeson.jpg Badaracco, Joseph L. Primary Author mixed material #N/A Boston Harvard Business School Press 1985 %5CImages%5CMultimedia%5CVideo+cover+black.jpg