4 1 30 paradigma baru merebut hati pelanggan untuk memenangkan persaingan Djuwadi, Handi Irawan Primary Author mixed material 979203241X Jakarta Elex Media Komputindo 2001 10+prinsip.jpg strategi efektif merebut dan mempertahankan pangsa pasar Djuwadi, Handi Irawan Primary Author mixed material 9792200088 Jakarta Gramedia Pustaka Utama 2002 winning+strategy.jpg membedah strategi kepuasaan pelanggan merek pemenang ICSA Djuwadi, Handi Irawan Primary Author mixed material 9702047964 Jakarta Elex Media Komputindo, PT 2003 indonesian+customer+satisfaction.jpg quality of service-a case of TRS Djuwadi, Handi Irawan Primary Author Budiman, Agustia Primary Author Santoso, Agung Primary Author Assin, Thor Sutan Primary Author Rusli, Willy Wijanto Primary Author mixed material Jakarta IPMI 1990 GFP+Cover.jpg