APA Style
Reichheld, Frederick F.. (2001).
Loyalty rules : how todays leaders build lasting relationships .
Boston:
Harvard Business School Press.
Chicago Style
Reichheld, Frederick F..
Loyalty rules : how todays leaders build lasting relationships.
Boston:
Harvard Business School Press,
2001.
Text.
MLA Style
Reichheld, Frederick F..
Loyalty rules : how todays leaders build lasting relationships.
Boston:
Harvard Business School Press,
2001.
Text.
Turabian Style
Reichheld, Frederick F..
Loyalty rules : how todays leaders build lasting relationships.
Boston:
Harvard Business School Press,
2001.
Print.