APA Style
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2005).
Service management : operations, strategy, and information technology (4th ed.).
Australia:
McGraw-Hill / Irwin.
Chicago Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, and information technology.
4th ed.
Australia:
McGraw-Hill / Irwin,
2005.
Text.
MLA Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, and information technology.
4th ed.
Australia:
McGraw-Hill / Irwin,
2005.
Text.
Turabian Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, and information technology.
4th ed.
Australia:
McGraw-Hill / Irwin,
2005.
Print.