APA Style
Lovelock, Christopher. (2001).
Services marketing : people, technology, strategy (4th ed.).
USA:
Prentice-Hall International Inc..
Chicago Style
Lovelock, Christopher.
Services marketing : people, technology, strategy.
4th ed.
USA:
Prentice-Hall International Inc.,
2001.
Text.
MLA Style
Lovelock, Christopher.
Services marketing : people, technology, strategy.
4th ed.
USA:
Prentice-Hall International Inc.,
2001.
Text.
Turabian Style
Lovelock, Christopher.
Services marketing : people, technology, strategy.
4th ed.
USA:
Prentice-Hall International Inc.,
2001.
Print.