APA Style
Barnes, James G.. (2001).
Secrets of customer relationship management : its all about how you make them feel .
New York:
McGraw-Hill.
Chicago Style
Barnes, James G..
Secrets of customer relationship management : its all about how you make them feel.
New York:
McGraw-Hill,
2001.
Text.
MLA Style
Barnes, James G..
Secrets of customer relationship management : its all about how you make them feel.
New York:
McGraw-Hill,
2001.
Text.
Turabian Style
Barnes, James G..
Secrets of customer relationship management : its all about how you make them feel.
New York:
McGraw-Hill,
2001.
Print.