APA Style
Spector, Robert. (2001).
Lessons from the Nordstrom way : how companies are emulating the #1 customer service company .
New York:
John Wiley & Sons.
Chicago Style
Spector, Robert.
Lessons from the Nordstrom way : how companies are emulating the #1 customer service company.
New York:
John Wiley & Sons,
2001.
Text.
MLA Style
Spector, Robert.
Lessons from the Nordstrom way : how companies are emulating the #1 customer service company.
New York:
John Wiley & Sons,
2001.
Text.
Turabian Style
Spector, Robert.
Lessons from the Nordstrom way : how companies are emulating the #1 customer service company.
New York:
John Wiley & Sons,
2001.
Print.