APA Style
Horovitz, Jacques. (2004).
Service Strategy: Management Moves For Customer Results (2nd ed).
Harlow [England]:
Prentice Hall/Financial Times.
Chicago Style
Horovitz, Jacques.
Service Strategy: Management Moves For Customer Results.
2nd ed
Harlow [England]:
Prentice Hall/Financial Times,
2004.
Text.
MLA Style
Horovitz, Jacques.
Service Strategy: Management Moves For Customer Results.
2nd ed
Harlow [England]:
Prentice Hall/Financial Times,
2004.
Text.
Turabian Style
Horovitz, Jacques.
Service Strategy: Management Moves For Customer Results.
2nd ed
Harlow [England]:
Prentice Hall/Financial Times,
2004.
Print.