APA Style
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2001).
Service management : operations, strategy, and information technology (3rd ed.).
Boston:
McGraw-Hill.
Chicago Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, and information technology.
3rd ed.
Boston:
McGraw-Hill,
2001.
Text.
MLA Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, and information technology.
3rd ed.
Boston:
McGraw-Hill,
2001.
Text.
Turabian Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, and information technology.
3rd ed.
Boston:
McGraw-Hill,
2001.
Print.