APA Style
Best, Roger J., Goodman, Gary S.. (2000).
Monitoring, measuring, and managing customer service .
San Francisco:
Jossey-Bass.
Chicago Style
Best, Roger J., Goodman, Gary S..
Monitoring, measuring, and managing customer service.
San Francisco:
Jossey-Bass,
2000.
Text.
MLA Style
Best, Roger J., Goodman, Gary S..
Monitoring, measuring, and managing customer service.
San Francisco:
Jossey-Bass,
2000.
Text.
Turabian Style
Best, Roger J., Goodman, Gary S..
Monitoring, measuring, and managing customer service.
San Francisco:
Jossey-Bass,
2000.
Print.