APA Style
Sasser, W. Earl, Hostage, G.M., McDonald, Howard E., Carlson, Donald G., Pettway, Samuel H., Matteis, Richard J., Dearden, John, Lovelock, Christopher H., Levitt, Theodore, Chase, Bruce W., Stromberger, T.L.. (1979).
Service management .
Boston:
Harvard Business Review Reprint Department.
Chicago Style
Sasser, W. Earl, Hostage, G.M., McDonald, Howard E., Carlson, Donald G., Pettway, Samuel H., Matteis, Richard J., Dearden, John, Lovelock, Christopher H., Levitt, Theodore, Chase, Bruce W., Stromberger, T.L..
Service management.
Boston:
Harvard Business Review Reprint Department,
1979.
Text.
MLA Style
Sasser, W. Earl, Hostage, G.M., McDonald, Howard E., Carlson, Donald G., Pettway, Samuel H., Matteis, Richard J., Dearden, John, Lovelock, Christopher H., Levitt, Theodore, Chase, Bruce W., Stromberger, T.L..
Service management.
Boston:
Harvard Business Review Reprint Department,
1979.
Text.
Turabian Style
Sasser, W. Earl, Hostage, G.M., McDonald, Howard E., Carlson, Donald G., Pettway, Samuel H., Matteis, Richard J., Dearden, John, Lovelock, Christopher H., Levitt, Theodore, Chase, Bruce W., Stromberger, T.L..
Service management.
Boston:
Harvard Business Review Reprint Department,
1979.
Print.