APA Style
Santamaria, Jason A., Mick, David Glen, Hill, Sam, Lederer, Chris, Seybold, Patricia B., Ramaswamy, Venkatram, Katzenbach, Jon R., Prahalad, C.K., Fournier, Susan, Dasu, Sriram, Chase, Richard B., Sawhney, Mohanbir, Berry, Leonard L., Dobscha, Susan. (2001).
Harvard Business Review on Customer Relationship Management .
Boston:
Harvard Business School Publishing.
Chicago Style
Santamaria, Jason A., Mick, David Glen, Hill, Sam, Lederer, Chris, Seybold, Patricia B., Ramaswamy, Venkatram, Katzenbach, Jon R., Prahalad, C.K., Fournier, Susan, Dasu, Sriram, Chase, Richard B., Sawhney, Mohanbir, Berry, Leonard L., Dobscha, Susan.
Harvard Business Review on Customer Relationship Management.
Boston:
Harvard Business School Publishing,
2001.
Text.
MLA Style
Santamaria, Jason A., Mick, David Glen, Hill, Sam, Lederer, Chris, Seybold, Patricia B., Ramaswamy, Venkatram, Katzenbach, Jon R., Prahalad, C.K., Fournier, Susan, Dasu, Sriram, Chase, Richard B., Sawhney, Mohanbir, Berry, Leonard L., Dobscha, Susan.
Harvard Business Review on Customer Relationship Management.
Boston:
Harvard Business School Publishing,
2001.
Text.
Turabian Style
Santamaria, Jason A., Mick, David Glen, Hill, Sam, Lederer, Chris, Seybold, Patricia B., Ramaswamy, Venkatram, Katzenbach, Jon R., Prahalad, C.K., Fournier, Susan, Dasu, Sriram, Chase, Richard B., Sawhney, Mohanbir, Berry, Leonard L., Dobscha, Susan.
Harvard Business Review on Customer Relationship Management.
Boston:
Harvard Business School Publishing,
2001.
Print.