APA Style
Lovelock, Christopher H., Wirtz, Jochen. (2004).
Services marketing : people, technology, strategy (5th ed.).
Upper Saddle River:
Pearson Education International.
Chicago Style
Lovelock, Christopher H., Wirtz, Jochen.
Services marketing : people, technology, strategy.
5th ed.
Upper Saddle River:
Pearson Education International,
2004.
Text.
MLA Style
Lovelock, Christopher H., Wirtz, Jochen.
Services marketing : people, technology, strategy.
5th ed.
Upper Saddle River:
Pearson Education International,
2004.
Text.
Turabian Style
Lovelock, Christopher H., Wirtz, Jochen.
Services marketing : people, technology, strategy.
5th ed.
Upper Saddle River:
Pearson Education International,
2004.
Print.