APA Style
Dyche, Jill. (2002).
The CRM handbook : a business guide to customer relationship management .
Boston:
Addison-Wesley Publishing Company.
Chicago Style
Dyche, Jill.
The CRM handbook : a business guide to customer relationship management.
Boston:
Addison-Wesley Publishing Company,
2002.
Text.
MLA Style
Dyche, Jill.
The CRM handbook : a business guide to customer relationship management.
Boston:
Addison-Wesley Publishing Company,
2002.
Text.
Turabian Style
Dyche, Jill.
The CRM handbook : a business guide to customer relationship management.
Boston:
Addison-Wesley Publishing Company,
2002.
Print.