APA Style

Fitzsimmons, Mona J., Fitzsimmons, James. (2004). Service model software to accompany service management . Boston: McGraw-Hill / Irwin.

Chicago Style

Fitzsimmons, Mona J., Fitzsimmons, James. Service model software to accompany service management. Boston: McGraw-Hill / Irwin, 2004. Multimedia.

MLA Style

Fitzsimmons, Mona J., Fitzsimmons, James. Service model software to accompany service management. Boston: McGraw-Hill / Irwin, 2004. Multimedia.

Turabian Style

Fitzsimmons, Mona J., Fitzsimmons, James. Service model software to accompany service management. Boston: McGraw-Hill / Irwin, 2004. Multimedia.