APA Style

Palmer, Adrian. (2001). Principles of services marketing (3rd ed.). London: McGraw-Hill.

Chicago Style

Palmer, Adrian. Principles of services marketing. 3rd ed. London: McGraw-Hill, 2001. Text.

MLA Style

Palmer, Adrian. Principles of services marketing. 3rd ed. London: McGraw-Hill, 2001. Text.

Turabian Style

Palmer, Adrian. Principles of services marketing. 3rd ed. London: McGraw-Hill, 2001. Print.