Image of Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger

Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger

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300000000077 (Video)Available - Ada

Publisher :Harvard Business School Publishing , 1987

In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew personnel and management candidates, an inadequately trained management staff, and high turnover). To deal with the resulting "cycle of failure" while increasing individual initiative and performance at the unit level, ABP devised a new compensation-incentive system for its store managers--the Partner/Manager Program. Under this program, store managers would be paid a standard base salary plus a share of the incremental profits. The case asks students to evaluate the program by comparing it to ABP's existing compensation system, determining the different ways in which managers from two stores operating under an experimental run of the program achieved their results, and by considering the strategic implications of implementing the program in all of the company's stores.



Series Title
-
Call Number
HF5549.5 .C67 Sas 007
Publisher Place Boston
Collation
10 Min.
Language
English
ISBN/ISSN
#N/A
Classification
HF5549.5.C67
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Specific Info
887-548
Statement
Content Type
-

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