3 1 30 Wibowo Primary Author Arief, Iman Primary Author Redjeki, Dewi Sri Primary Author Ritonga, Baginda R. Primary Author Heldt-Hansen, Krist Primary Author Prabowo Primary Author mixed material Jakarta IPMI 1992 GFP+Cover.jpg Handinarno, Chairul T. Primary Author Tanaya, Hanny Primary Author Siswanto, Hardi Primary Author Soehono, Suryantoro Primary Author mixed material Jakarta IPMI 1991 GFP+Cover.jpg quality of service-a case of TRS Djuwadi, Handi Irawan Primary Author Budiman, Agustia Primary Author Santoso, Agung Primary Author Assin, Thor Sutan Primary Author Rusli, Willy Wijanto Primary Author mixed material Jakarta IPMI 1990 GFP+Cover.jpg