40 1 30 Vogel, David Editor mixed material California Berkeley Books 2013 181.jpg.jpg Nggao, Fredy S Editor mixed material 03029859 Jakarta Lembaga Manajemen FE-UI 2012 125.jpg.jpg Clarify Your Message So Customers Will Listen Miller, Donald Primary Author mixed material 9781400201839 United State of America HarperCollins Leadership 2017 9780718033323.jpg.jpg win today's newly empowered customers at their 4 decisive moments Bloom, Robbert H. Primary Author mixed material 9781608320240 United State of America Greenleaf Book Group Press 2010 The_New_Expert.jpg.jpg audio chapter reviews Boone, Louis E. Primary Author Kurtz, David L. Primary Author Peters, Stephen M. Primary Author mixed material #N/A Australia South-Western/Thomson Learning 2004 Nasution, Biondi Ardiya Farhan Primary Author Pratama, Sasotya Additional Author Sjahrifa, Cut Additional Author mixed material Jakarta IPMI International Business School 2018 THESIS_NEW_FORMAT.jpeg.jpeg a business guide to customer relationship management Dyche, Jill Primary Author mixed material 0201730626 Boston Addison-Wesley Publishing Company 2002 the+CRM+handbook.jpeg A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy Stinnett, Bill. Primary Author mixed material 9780071441889 New York McGraw-Hill 2004 thi.jpg.jpg Management Moves For Customer Results Horovitz, Jacques Primary Author mixed material 9780273675839 Harlow [England] Prentice Hall/Financial Times 2004 ser.jpg.jpg MICHELLI, JOSEPH A. Primary Author mixed material 9780071801256 New York The McGraw-Hill Companies 2014 9780071801256.jpg.jpg Levitt, Theodore Primary Author mixed material 9781422126011 Boston, Mass. Harvard Business Press 2008 myo.jpg.jpg Imansyah, Muhammad Rizki Primary Author mixed material Jakarta IPMI Business School 2012 THESIS_S1-min.jpg.jpg customer development strategies for the busines-to-business world Peppers, Don Primary Author Rogers, Martha Primary Author mixed material 0385494092 New York Courency Books / Double day 2001 one_to_one%2C_B2B.jpeg.jpeg Marshall, Greg W. Primary Author Johnston, Mark W. Primary Author mixed material #N/A Boston McGraw-Hill 2005 %5CImages%5Crelationship+selling+and+sales--Johnston.jpg Customer Satisfaction Xerox Corp. Primary Author mixed material #N/A Boston Harvard Business School Publishing 1991 %5CImages%5CMultimedia%5Cvideo+cover+red.jpg Badaracco, Joseph L. Primary Author mixed material #N/A Boston Harvard Business School Press 1985 %5CImages%5CMultimedia%5CVideo+cover+black.jpg Fred Lerner -- Inventory Planning and Control Shapiro, Benson P Primary Author Levine, Lawrence B. Primary Author Doyle, Stephen X. Primary Author mixed material #N/A Boston Harvard Business School Press 1987 %5CImages%5CMultimedia%5CVideo+cover+black.jpg Customer and Technical Services Shapiro, Benson P Primary Author Levine, Lawrence B. Primary Author Doyle, Stephen X. Primary Author mixed material #N/A Boston Harvard Business School Press 1987 %5CImages%5CMultimedia%5CVideo+cover+black.jpg Sales and Manufacturing Shapiro, Benson P Primary Author Levine, Lawrence B. Primary Author mixed material #N/A Boston Harvard Business School Press 1987 %5CImages%5CMultimedia%5CVideo+cover+black.jpg marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy Gummesson, Evert Primary Author mixed material 9780750686334 Amsterdam Butterworth-Heinemann 2008 Total+relationship+marketing+3e+--+Gummeson.jpg Mirza, Husnul Primary Author mixed material Jakarta IPMI Business School 2009 GFP+Cover.jpg Focus on Customer Segments Relationship Pranawa, Agus Primary Author Tertiana, Irvanos Primary Author Kusmiri, Nana Primary Author Erivan, Riza Primary Author Liestyo, Stephen Primary Author Leksono, Wirawan Primary Author mixed material Jakarta IPMI 2002 GFP+Cover.jpg migrating to e-business models Vitale, Michael R. Primary Author Weill, Peter Primary Author mixed material 157851245X Boston Harvard Business School Press 2001 place+to+space+.jpeg strategies for success in B2B e-commerce Raisch, Warren D. Primary Author mixed material 0071361235 New York McGraw-Hill 2001 the+e-marketplace--raisch.jpg its all about how you make them feel Barnes, James G. Primary Author mixed material 0071362533 New York McGraw-Hill 2001 secrets+of+customer+relationship.jpeg the winning model for marketing in the post-internet economy Luengo-Jones, Steve Primary Author mixed material 0077097998 London McGraw-Hill 2001 all+to+one+the+winning.jpg how companies are emulating the #1 customer service company Spector, Robert Primary Author mixed material 0471355941 New York John Wiley & Sons 2001 lessons+from+the+nordstrom+way.jpg Palmer, Adrian Primary Author mixed material 0077097483 London McGraw-Hill 2001 principles+of+service+.jpeg Seitel, Fraser P. Primary Author mixed material 0133276790 Upper Saddle River Prentice-Hall 2001 the+practice+pr.jpeg integrating customer focus across the firm Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Primary Author mixed material 0072312211 Boston Irwin/McGraw-Hill 2000 Services+Marketing+--+Zeithaml+--+2nd+ed..jpg