53 1 30 The Remarkable Power of Giving People More than They Expect Guidara , Will Primary Author mixed material 9780593418574 USA Optimism 2023 unreasonable_hospitality.jpg.jpg how to create products and services customers want Osterwalder, Alexander Primary Author mixed material 978111896805 Hoboken, New Jersey Wiley&Sons 2014 Value_proposition_design.jpg.jpg 47 Ways to Make Your Organization Exceptional Paperback – October 18, 2016 John G. 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