5 1 30 Agung, Yuliana Primary Author mixed material 97949932 Jakarta PT Elex Media Komputindo 2003 101+konsultasi+praktis+pemasaran.jpg managing people, technology, and strategy Lovelock, Christhoper H. Primary Author Wirtz, Jochen Primary Author Keh, Hean Tat Primary Author Lu, Xiongwen Primary Author mixed material 0131275372 Upper Saddle River Pearson Education International 2005 service+marketing+in+Asia--Lovelock.jpg integrating customer focus across the firm Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Primary Author Gremler, Dwayne D. Primary Author mixed material 0071244964 Boston McGraw-Hill 2006 services+marketing--4th+ed--zeithmal.jpg Knowledge and skills Peter, J. Paul Primary Author Donnelly (Jr.), James H. Primary Author mixed material 9780071107228 Boston McGraw-Hill/Irwin 2007 marketing+management+knowledge+8th--Peters.jpg Sidharta, Andy Primary Author Widyasari, Elvi Primary Author Hermila, Nuri Primary Author Santoso, David Primary Author Dewi, Ratna Kusuma Primary Author mixed material Jakarta IPMI Business School 2007 GFP+Cover.jpg