7 1 30 Petunjuk Implementasi Praktis Kimura, A Primary Author mixed material Jakarta Dharma Polimetal, PT 2006 Triputra+TQM.jpg Heizer, Jay Primary Author Render, Barry Primary Author mixed material 0130309842 London Prentice-Hall 2001 operations+management+--Heizer+--6th.jpg quality management systems - guidelines for performance improvement International Organization for Standardization (ISO) Primary Author mixed material Geneva ISO 2000 ISO+9004.jpg quality management system - requirements International Organization for Standardization (ISO) Primary Author mixed material Geneva ISO 2000 ISO+9001.jpg quality managmenet systems - fundamentals and vocabulary International Organization for Standardization (ISO) Primary Author mixed material Geneva ISO 2000 ISO+9000.jpg redefining management to achieve performance with integrity Rampersad, Hubert K. Primary Author mixed material 8181473272 New Delhi Butterworth-Heinemann 2004 total+performance+scorecard.jpg Yusuf, Mukhtariah Zakaria Primary Author mixed material Jakarta IPMI Business School 2009 GFP+Cover.jpg