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Image, Service quality, customer satisfaction as antecedents to loyalty, and performance in Private Hospitals

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The impact of service quality on customer satisfaction: the moderating role of integrated product portfolio benefit in post-merger acquisition of global food ingredient companies as suppliers in food beverage manufacturers in Indonesia

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Influence of customer experience, customer satisfaction and promotion toward customer loyalty in shopee e-commerce: the moderating role of live chat agent

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The influence of shopping experience and perceived value on customer satisfaction and the impact of customer satisfaction on customer trust at minimarket in Jakarta

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The effect of service quality, product quality and innovation toward customer satisfaction and advocacy for SMEs baby shop business in Jabodetabek

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The Effect of Customer Perceived Value and Customer Satisfaction Towards Customer Retention and The Moderating Role of Member's Rank : A Case Study From 4life Indonesia

The Effect of Customer Perceived Value and Customer Satisfaction Towards Customer Retention and The Moderating Role of Member's Rank : A Case Study From 4life Indonesia

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Analysis Impact of Service Quality Level To Customer Satisfaction and Customer Trust at Paxi Plush Barbershop

Analysis Impact of Service Quality Level To Customer Satisfaction and Customer Trust at Paxi Plush Barbershop

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Identifying studio Asianas customer value

Identifying studio Asianas customer value

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Analyzing The Correlation Between Service Quality and Customer Satisfaction on Building Brand Image : A Study of Gawean.id As Job Portal Startup

Analyzing The Correlation Between Service Quality and Customer Satisfaction on Building Brand Image : A Study of Gawean.id As Job Portal Startup

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Relationship Customer Loyalty, Customer Satisfaction, Customer Trust, and Service Quality In E-Commerce Setting (Case: Lazada)

Relationship Customer Loyalty, Customer Satisfaction, Customer Trust, and Service Quality In E-Commerce Setting (Case: Lazada)

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The Effect of Product Quality, Service Quality, and Trust, on Customer Satisfaction of Suzuki Karimun Wagon

The Effect of Product Quality, Service Quality, and Trust, on Customer Satisfaction of Suzuki Karimun Wagon

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A Framework for Marketing Management

A Framework for Marketing Management

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Secrets of customer relationship management : its all about how you make them feel

Secrets of customer relationship management : its all about how you make them feel

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10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

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What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

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Indonesian customer satisfaction : membedah strategi kepuasaan pelanggan merek pemenang ICSA

Indonesian customer satisfaction : membedah strategi kepuasaan pelanggan merek pemenang ICSA

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Indispensable : how to become the company that your customers can`t live without

Indispensable : how to become the company that your customers can`t live without

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Marketing management

Marketing management

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Market-based management : strategies for growing customer value and profitability,5th ed.

Market-based management : strategies for growing customer value and profitability,5th ed.

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IPMI Alumni Networking Mr Agung Bowo Leksono di Le Meridien Hotel, Jakarta, 24 Juli 2003

IPMI Alumni Networking Mr Agung Bowo Leksono di Le Meridien Hotel, Jakarta, 24 Juli 2003

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The Customer Service Connection

The Customer Service Connection

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Be Prepared to Sell

Be Prepared to Sell

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CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

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Service Quality Analysis and implementation to Improve Customer Satisfaction at PT Atrindo Asia Global

Service Quality Analysis and implementation to Improve Customer Satisfaction at PT Atrindo Asia Global

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Proposal of marketing strategy for citibank card center-additional credit card

Proposal of marketing strategy for citibank card center-additional credit card

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Quality service: a case of American Express Bank

Quality service: a case of American Express Bank

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Financial Strategy of Bank Niaga Facing Year 2001

Financial Strategy of Bank Niaga Facing Year 2001

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Relaunch of CITIBANK autoloan service

Relaunch of CITIBANK autoloan service

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Understanding Changing in Media Habit and Its Impact on Kompas`s Circulation

Understanding Changing in Media Habit and Its Impact on Kompas`s Circulation

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Finding a better way of serving diners

Finding a better way of serving diners

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