Jurnal Manajemen dan Organisasi Vol 6 No.2

Jurnal Manajemen dan Organisasi Vol 6 No.2

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Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

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Buckman Laboratories

Buckman Laboratories

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Xerox: Customer Satisfaction

Xerox: Customer Satisfaction

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Building service, driving profits : RPG financial services

Building service, driving profits : RPG financial services

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Service model software to accompany service management

Service model software to accompany service management

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Student cd-rom for use with service management

Student cd-rom for use with service management

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American Expresss-Travel related services: quality of service-a case of TRS

American Expresss-Travel related services: quality of service-a case of TRS

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Relationship between passenger`s behavior and action for fokker F-100 load factor improvement PT Sempati Air

Relationship between passenger`s behavior and action for fokker F-100 load factor improvement PT Sempati Air

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Ways American Express travel related services can improve the quality the quality of its service to service establishments

Ways American Express travel related services can improve the quality the quality of its service to service establishments

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Analysis of the possibility to increase PCC membership and rate of using PCC

Analysis of the possibility to increase PCC membership and rate of using PCC

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Operation Strategy for Oriflame Indonesia

Operation Strategy for Oriflame Indonesia

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Puspa Catering Service : Marketing Strategy for Improving Company Profitability

Puspa Catering Service : Marketing Strategy for Improving Company Profitability

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