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Public service improvement : theories and evidence

Public service improvement : theories and evidence

Business Improvements Through Supply Chain Management

Business Improvements Through Supply Chain Management

Logistic and support service provider, a business proposal

Logistic and support service provider, a business proposal

Integrating Work flow Processes at PT Ekspres Transportasi Antarbenua to Achieve Operational Effectiveness

Integrating Work flow Processes at PT Ekspres Transportasi Antarbenua to Achieve Operational Effectiveness

Design of an Integrated Human Resource Strategy for PT Maritime Crewing Services Internasional by Incorporating an HR Scorecard

Design of an Integrated Human Resource Strategy for PT Maritime Crewing Services Internasional by Incorporating an HR Scorecard

Strategic logistics management

Strategic logistics management

Winning the service game

Winning the service game

Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

Harvard Business Review on Customer Relationship Management

Harvard Business Review on Customer Relationship Management

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