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An application of the unified theory of acceptance and use of technology model for understanding bancassurance agents acceptance of company mobile application empirical study based on iMO smart implementation

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IPMI Kalibata (Thesis S2) 620
2022620
Available

Publisher :IPMI Graduate School of Business , 2021

Insurance industry play significant role in Indonesia economic, however the health protocol due to Covid-19 pandemic like social distancing slowing down the industry performance. Now, a successful company is bringing a human focus to the digital interactions, designing a more collaborative digital experience. Meanwhile, there are many new digital technologies introduce and implemented in insurance industry like mobile application, robotic, chatbot, and artificial intelligent as reported in Insurance tech Vision 2020 trends (accenture, 2020). However, there are few studies related to adoption of digital technology in insurance industry. This study focuses to measure the behavior to use of iMO smart as mobile application using UTAUT (unified theory of acceptance and use of Technology) model in once of top three life insurance company in Indonesia. The data collected from 486 respondents of bancassurance agents in Indonesia. The findings show that behavior to use the mobile application has direct impact from behavior intention to use. And, the behavior intention to use is the mediating factors of effort expectancy and performance expectancy of the mobile application.

Series Title
-
Call Number
620
Publisher Place Jakarta Selatan
Collation
140p: ill; 31cm
Language
English
ISBN/ISSN
-
Classification
620
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Specific Info
-
Statement
Content Type
text

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