A model of customer loyalty for national health insurance in Indonesia: extending the SERVQUAL Model
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2023661 | 661 | IPMI Kalibata | Available |
The indonesian National health insurance, known as JKN (Jaminan Kesehatan Nasional) is administered by BPJS. It is managing legal entity founded on the values of mutual aid, non-profit, openness, accountability, required membership. JKN provide cross subsidize health program for all Indonesians to have a great opportunity protect their health. Furthermore, the level of use of JKN inpatient service is decline sharply in 2021 to around 3.55%.
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661
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Publisher Place | Jakarta Selatan |
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115p: ill; 30cm
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English
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661
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text
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No other version available