In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.

"Paul Niven, through his experience as project leader at the excellent and highly successful implementation at Nova Scotia Power, and subsequently as a Balanced Scorecard consultant, is one of the few who can talk and write knowledgeably about how to make the Scorecard happen in an organization. Balanced Scorecard Step-by-Step guides readers through the processes required for a successful Balanced Scorecard project. In addition, he shows how to become a strategy-focused organization by imbedding the Balanced Scorecard into critical organizational processes." -From the Foreword by Robert S. Kaplan

"This is the Balanced Scorecard journey, told step-by-step by one who has traveled the BSC road many times. Paul Niven is not just a sideline cheerleader for the BSC; he is someone who rolls up his sleeves and has what it takes to fine-tune BSC performance promises. A must-read for anyone considering or already on the BSC journey." -Catherine Stenzel, Editor, Journal of Cost Management



From the Inside Flap

Balanced Scorecard

Step-by-Step:

Maximizing Performance and Maintaining Results

The information age is upon us. This new era of globalization, unprecedented customer knowledge, and instant communication has significant implications for the measurement systems modern organizations use to track their course. Financial numbers alone can no longer tell the complete story of what is necessary to transform powerful intangible assets such as innovation and human capital into real value. The Balanced Scorecard has emerged as the preeminent tool in helping thousands of organizations translate strategy, align employee action, and harness the power of today's value-creating intellectual assets.

Hailed as one of the seventy-five most influential business ideas of the twentieth century, the Balanced Scorecard is a proven methodology for organizational success as evidenced by its extensive and successful use around the globe. This remarkable tool provides the crucial link in turning strategy into action at every level of the organization and translates all-important intangible assets such as intellectual capital, customer relationships, and innovation into real value.

The profoundly simple, yet disciplined approach of the Balanced Scorecard allows an organization to execute its strategy and balance the historical accuracy and integrity of financial numbers with the drivers of future success by developing performance measures in four interrelated perspectives: financial, customer, internal processes, and employee learning and growth. Used as a strategic management system, the Balanced Scorecard provides real-time learning about an organization's strategy and what is necessary to successfully compete in today's business environment.

Balanced Scorecard Step-by-Step presents detailed, real-world advice on how any organization-regardless of size or structure-can develop a winning performance management system. This practical and comprehensive resource guides the reader through the complete Balanced Scorecard journey, from creating powerful new performance measures that drive the execution of your strategy to the tools necessary to make the Scorecard the cornerstone of your management processes.



From the Back Cover

In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.

"Paul Niven, through his experience as project leader at the excellent and highly successful implementation at Nova Scotia Power, and subsequently as a Balanced Scorecard consultant, is one of the few who can talk and write knowledgeably about how to make the Scorecard happen in an organization. Balanced Scorecard Step-by-Step guides readers through the processes required for a successful Balanced Scorecard project. In addition, he shows how to become a strategy-focused organization by imbedding the Balanced Scorecard into critical organizational processes." -From the Foreword by Robert S. Kaplan

"This is the Balanced Scorecard journey, told step-by-step by one who has traveled the BSC road many times. Paul Niven is not just a sideline cheerleader for the BSC; he is someone who rolls up his sleeves and has what it takes to fine-tune BSC performance promises. A must-read for anyone considering or already on the BSC journey." -Catherine Stenzel, Editor, Journal of Cost Management



About the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached through his Web site at primerusconsulting.com

Table of Contents

PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.

Chapter 1. Performance Measurement and the Need for a Balanced Scorecard.

Chapter 2. The Balanced Scorecard - An Enduring Management Tool.

PART TWO: STEP BY STEP DEVELOPMENT OF THE BALANCED SCORECARD.

Chapter 3. Getting Started.

Chapter 4. Mission. Values, Vision, and Strategy.

Chapter 5. Developing Performance Objectives and Measures.

6. Finalizing Measures and Developing Cause and Effect Linkages.

7. Setting Targets and Prioritizing Initiatives.

PART THREE: EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION'S MANAGEMENT SYSTEM.

Chapter 8. Cascading the Balanced Scorecard to Build Organizational Alignment.

Chapter 9. Using the Balanced Scorecard to Strategically Allocate Resources.

Chapter 10. Linking Rewards to Performance: The Balanced Scorecard and Compensation.

PART FOUR: SUSTAINING BALANCED SCORECARD SUCCESS.

Chapter 11. Reporting Balanced Scorecard Results.

Chapter 12. Maintaining the Balanced Scorecard.

PART FIVE: OTHER APPLICATIONS OF THE BALANCED SCORECARD.

Chapater 13. Balanced Scorecards in the Public and Not For Profit Sectors.

Chapter 14. External Reporting and the Balanced Scorecard.

PART SIX: CONCLUSION.

Chapter 15. Concluding Thoughts on Balanced Scorecard Success.

Glossary.

( Source : Amazon.com )