
Adaptive leadership framework on employee resilience, employee engagement, and employee turnover: a case study at a multifinance company
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2024818 | 818 | IPMI Kalibata | Available |
This study examines the implementation of adaptive leadership on employee resilience, engagement and turnover within the multifinance industry, focusing on PT Wahana Ottomultiartha (WOM Finance).The research addressws the challenge of high employee tuernover exceeding 25% annually, posing significant risks to organizational stability, operational cost, productivity. Using a single case study approach, the study investigates how adaptive leadership from managers such as distinguishes formanl authority and informal leadership can mobilize resources to face tough challenges and encourage their team to solve problems instead of leaving them and listening to their teams even from the lowest level of position. Adaptive leadership behaviour is also demostrated when Brand Managers can engage all teams by encouraging problem solving through collaboration and encouraging problem solving through collaboration and coaching their teams to find differentiate technical challenges from adaptive challenges so that leaders can engage all teams by encouraging problem solving through collaboration and coaching their teams to find differnet perspectives in creative and innovative ways and also can increase employee resilience and engagement, which ultimately reduces employee resilience and engagement, which ultimately reduces employee turnover rates. Ind-depth interviews with Brand Managers and Function Head level at WOM Finance reveal key insights into how adaptive leadership fosters collaboration, problem-solving , and employee retention. The findings highlight adaptive leadership in Brand Managers at WOM Finance reduces employee retention.The findings highlight adaptive leadership foster collaboration, empowement, and innovation, leading to a more stable workforce. Additionally, employee engegemnt plays a crucial role in retention, while resilience turnover by fostering collaboration, empowerment, and innovation, leading to a more stable workforce. Additionally, employee engagement plays a crucial role in retention. The finding s highlight adaptive leadership in branch manager at WOM Finance reduces employee turnover by fostering collaboration, empowerment and innovation, leading to a more stable workspace. Additionally, employee engagement plays a crucial role in retention, while resilience alone is insufficient and factors like organizational fit and work multifinance companies to enhance worksforce retention and performance through effective leadership practices.
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English
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