From the Back Cover

Kaizen means never-ending improvement.

It means improvement through the involvement of everyone in an organization.

It is the most powerful philosophy in Japanese management, and it works.

This series of books (including titles on Customer Care, Winning Through People, Leadership and Organizational Change) will show you how to pull ahead of your competitors by introducing and implementing the true values and cultural shift that is required to adopt Kaizen. The approach of this book is to adopt the best ideas from both the East and West, and give pragmatic advice on team development.



There is only one certain thing about the future ? it will be different. The pace and unpredictability of events in the business world triggers the need for frequent and fast change in the organization. For companies to survive, change must become an integral part of the plan.



Based on successful experiences, and packed with case examples and successful initiatives, this book will help you to use Kaizen to effectively deal with change in your organization.



* Explains how organizational strategy is changing in response to a competitive operating climate.

* Provides solutions for businesses to manage change painlessly.

* Shows how to build organizational competence to sustain both evolution (the ability to improve continuously) and revolution (the ability to absorb and enact major change).



The organization of the future must continually adapt to the changing environment to survive.



About the Author

Michael Colenso is an Associate of the Europe Japan Center, a think tank and consulting group focusing on research and management of change. He delivers workshops and keynote presentations around the world, and is a Fellow of the Institute of Management