BUILDING THE RESPONSIVE ORGANIZATION provides:

* a range of innovation but practical uses for employee surveys in the management of organizational change

* a variety of workable survey tools to underpin management decision-making

* detailed, step-by-step guidance in the practicalities of conducting employee surveys

* real-life case studies drawn from ten well known organizations, including Dun & Bradstreet, Peugeot Talbot and 3M.



BUILDING THE RESPONSIVE ORGANIZATION provides you with an innovation approach to using employee surveys as a strategic tool to aid change. Like all organizations in today's turbulent climate, you are probably dealing with big changes in order to survive. To succeed, and grow through these changes, you must start by measuring and understanding your existing resources.

Your biggest resource is your employees, and this book shows how to survey their attitudes, perceptions and motivation in a focused and stratgic way. rather than just gathering data that is never used, Mike Walters gives practical, comprehensive guidance on how to make your surveys really help management decisions and actions. Apply survey data to supporting organizational change in areas such as :

* Quality development

* Improving customer focus

* communications

* building organizational capability

BUILDING THE RESPONSIVE ORGANIZATION gives plenty of real-life case studies, and is divided into two sections. The first section gives a general overview of the survey process, including step-by-step guidance on dsigning and conducting them. The second section then looks at the development of specific survey applications, and how they can help the management and evaluation of change itself.