Whether you are a quality control engineer, a manager, or a specialist in manufacturing, research and development, customer service, or marketing, this comprehensive, clearly organized, and thoroughly practical working tool puts at your disposal all the facts and data you need to keep up to date in this rapidly growing field.

In addition, this greatly expanded new edition offers first-time coverage of whole new subject areas never before covered in a handbook of this kind, such as Quality and Income, Marketing of Quality, Quality Costs, Upper Management and Quality, Field Performance, Support Operations and Service Industries.