Text serves as a practical primer on how managers and employees can move from 'hoarding' knowledge in order to gain power to 'sharing' it: building a global strategy that will allow organizations to respond faster than its competition to any customer's need, anywhere.

This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:

* Combat the biggest problem with implementing knowledge management--creating the culture that supports it

* Increase the speed of innovation globally across an organization

* Resolve technical problems quickly

* Make immediate, informed decisions to help solve customer issues

* Create new products based on customer input and demand



Building a Knowledge-Driven Organization will show you how to solve your customer's problems rapidly, share best practices, increase productivity, and produce tremendous results