Table of Contents:



Preface xxi

Part I: Decision Making and Computerized Support 1

Chapter 1 Management Support Systems: An Overview 2

Chapter 2 Decision Making, Systems, Modeling, and Support 30

Part II: Decision Support Systems 93

Chapter 3 Decision Support Systems: An Overview 94

Chapter 4 Data Warehousing, Access, Analysis, Mining, and Visualization 128

Chapter 5 Modeling and Analysis 165

Chapter 6 Decision Support System Development 224

Part III: Collaboration, Communication, Enterprise Decision Support Systems, and Knowledge Management 259

Chapter 7 Collaborative Computing Technologies: Group Support Systems 260

Chapter 8 Enterprise Decision Support Systems 304

Chapter 9 Knowledge Management 344

Part IV: Fundamentals of Intelligent Systems 395

Chapter 10 Knowledge-Based Decision Support: Artificial Intelligence and Expert Systems 396

Chapter 11 Knowledge Acquisition and Validation 437

Chapter 12 Knowledge Representation 484

Chapter 13 Inference Techniques 509

Chapter 14 Intelligent Systems Development 550

Part V: Advanced Intelligent Systems 601

Chapter 15 Neural Computing: The Basics 602

Chapter 16 Neural Computing Applications, and Advanced Artificial Intelligent Systems and Applications 648

Chapter 17 Intelligent Software Agents and Creativity 688

Part VI: Implementation, Integration, and Impacts 727

Chapter 18 Implementing and Integrating Management Support Systems 728

Chapter 19 Impacts of Management Support Systems 776

Glossary 807

References 821

Index 851