Text introduces a holistic, integrated concept of organizational improvement and change management; combining the balanced scorecard model with the learning organization theory.

Dr. Hubert K. Rampersad introduces a powerful new management concept in Total Performance Scorecard which:

* Links the personal scorecard to the organizational scorecard in a clear, straightforward way

* Addresses issues of personal ambition and growth within the context of corporate integrity and the learning organization

* Ties in several popular management concepts in one overarching concept

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. Total Performance Scorecard (TPS) introduces a holistic, integrated concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory.



The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables your company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication.

Table of Contents :

Foreword / Dorothy A. Leonard

Preface

1 Introduction 1

Pt. 1 The Foundations of Total Performance Scorecard 7

2 Total Performance Scorecard 9

3 Formulating the Balanced Scorecard 39

4 Communicating and Linking the Balanced Scorecard 99

5 Improvement 110

6 Developing 143

7 Reviewing and Learning 168

Pt. 2 Organizational Requirements 189

8 Teamwork 191

9 Organizing Continuous Improvement 246

10 Managing Change 252

11 Organizational Culture 271

Epilogue 283

App. A Appraisal Forms for Business Jet 285

App. B 360[degrees] Feedback for Business Jet 297

App. C Total Performance Scorecard Quick Scans 303

References 313

Index 319

About the Author 331





About the Author

Hubert K. Rampersad, BS, MSc, PhD is an internationally respected and recognized consultant in the field of Organizational Behavior and Business Management. He is founder and CEO of Quality Management Consulting in the Netherlands. He received his formal education in The Netherlands earning a B.S. in Mechanical Engineering from Enschede Polytechnic Institute, a M.Sc. in Mechanical Engineering from Delft University of Technology, and Ph.D. in Management from Eindhoven University of Technology.