Table of contents:

Part One: Management

Chapter 1 Managers and Managing

Chapter 2 The Evolution of Management Thought

Chapter 3 The Manager as a Person: Values, Attitudes, Emotions, and Culture

Part Two: The Environment of Management

Chapter 4 Ethics and Social Responsibility

Chapter 5 Managing Diverse Employees in a Multicultural Environment

Chapter 6 Managing in the Global Environment

Part Three: Decision-Making, Planning, and Strategy

Chapter 7 The Manager as a Decision Maker

Chapter 8 The Manager as a Planner and Strategist

Chapter 9 Value Chain Management: Functional Strategies to Increase Quality, Efficiency, and Responsiveness to Customers

Part Four : Managing Organizational Architecture

Chapter 10 Managing Organizational Structure

Chapter 11 Organizational Control and Change

Chapter 12 Human Resource Management

Part Five: Managing Individuals and Groups

Chapter 13 Motivation and Performance

Chapter 14 Leadership

Chapter 15 Effective Groups and Teams

Chapter 16 Communication

Part Six: Controlling Critical Organizational Processes

Chapter 17 Managing Organizational Conflict, Politics, and Negotiation

Chapter 18 Utilizing Advanced Information Technology

Chapter 19 Promoting Innovation, Product Development, and Entrepreneurship