Survey after survey has shown that managers place the highest value on the ability to communicate well - and feel ill prepared to do so. This book of articles from the Harvard Business Review can make a difference in the way you communicate at work. The selections point out ways you can improve the effectiveness of your writing, your ability to express yourself orally, and your capacity to hear what others are saying. They also show how you can manage better communication in groups and elicit what you need to know from management-level job candidates.



CONTENTS:

Effective Business Writing

* What do you mean I can't write

* Clear writing means clear thinking means...

* What do you mean you don't like my style?



Effective Interpersonal Communication

* Barriers and gateways to communication

* Listening to people

* The hidden messages managers send



Effective Communication in Groups

* Nobody trusts the Boss completely - Now what?

* Management communication and the grapevine

* Skilled incompetence

* Overcoming group warfare

* How to run a meeting

* Meeting that work : plans bosses can approve



Effective Job Interviewing

* ABCs of job interviewing