A practical, managerial-oriented approach that shows how IT is used in organizations to improve quality and productivity Case studies highlight new technology and applications, including fuzzy logic, neural computing, and hypermedia Contains a variety of cases that emphasize problems many corporations encounter Features international cases, illustrating how IT can be adapted to other cultures.



Contents :



PART I: IT IN THE ORGANIZATION.

1. Information Technology in the Digital Economy.

2. Information Technologies: Concepts and Management.

3. Strategic Information Ssystems for Competitive Advantage.

PART II: THE WEB REVOLUTION.

4. Network Computing: Discovery, Communication, and Collaboration.

5. E-Business and E-Commerce.

6. Mobile, Wireless, and Pervasive Computing.

7. Transaction Processing, Functional Applications, CRM, and Integration.

8. Supply Chain Management and Enterprise Resources Planning.

9. Online Planning and Business Process Redesign.

PART IV: MANAGERIAL AND DECISION SUPPORT SYSTEMS.

10. Knowledge Management.

11. Data Management: Warehousing, Analyzing, Mining, and Visualization.

12. Management Decision Support and Intelligent Systems.

13. Information Technology Economics.

14. Building Information Systems.

15. Managing Information Resources and IT Security.

16. Impacts of IT on Individuals, Organizations, and Society.

TECHNOLOGY GUIDES: ONLINE AT WWW.WILEY.COM/COLLEGE/TURBAN.

T1. Hardware.

T2. Software.

T3. Data and Databases.

T4. Telecommunications.

T5. The Internet and the Web.

Glossary.

Photo Credits.

Global Index.