Operations Operations Management, 7th ed allows students to apply what they've learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video, including a new focus on the Darden Restaurants.

Table of Contents :

Part. Introduction

1. Operations and productivity

2. Operations strategy in a global environment

3. Project management

4. Forecasting

Part 2. Designing operations

5. Design of goods and services

6. Managing quality

6S. Statistical process control

7. Process strategy