Operations Management, 9th ed offers students and professors the largest and most diverse problems sets in the industry, as well as providing solved problems and step-by-step worked examples to help students learn outside of the classroom.



Table of Contents:

Part I. Introduction

1. Operations and productivity

2. Operations strategy in a global environment

3. Project management

4. Forecasting

Part II. Designing operations

5. Design of goods and services

6. Managing quality

6S. Statistical process control

7. Process strategy

8. Location strategies

9. Layout strategy

10. Human resources and job design

10S. Work measurement

Part III. Managing operations

11. Supply-chain management

11S. E-Commerce and operations management

12. Inventory management

13. Aggregate planning

14. Material requirements planning (MRP) and ERP

15. Short-term scheduling

16. Just-intime and lean production systems

17. Maintenance and reliability

Part IV. Quantitative modules

A. Decision-making tools

B. Linear Programming

C. Transportation models

D. Waiting-Line Models

E. Learning Curves

F. Simulation