Managerial Communication, 4th ed by Hynes focuses on skills and strategies that managers need in today's workplace. This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, it's even-handed examination of oral and written channels, and its focus on managerial (as opposed to entry-level) competencies. The overriding principle for the revision was to preserve the book's key strengths while bringing it in line with the early twenty-first century workplace. The chapters have been streamlined and condensed to meet the needs of a busy contemporary manager and content was added to reflect current business practices.



Contents:

Part 1. Managing in contemporary organization

Ch.1 The role of communication in contemporary organizations

Ch.2 The managerial communication process

Ch.3 Technologically mediated communication

Part 2. Managerial writing strategies

Ch.4 Contemporary managerial writing

Ch.5 Routine messages

Ch.6 Management reports and proposals

Part 3. Strategies for understanding messages

Ch.7 Managerial listening

Ch.8 Nonverbal communication

Ch.9 Intercultural managerial communication

Part 4. Interpersonal communication strategies

Ch.10 Conflict management

Ch.11 Managerial negotiation

Ch.12 Conducting interviews

Part 5. Group communication strategies

Ch.13 Managing meetings and teams

Ch.14 Making formal presentations