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Optimizing business process of messenger services ( a study case at PT DHL global forwarding Indonesia)

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Publisher :IPMI Business School , 2009

DHL Global Forwarding (DHL) needs to establish a strandardized business process for its messenger services. The business process is essential to DHL since it is in nature, intearcts, and interconnects most of the departments in the company. The success of the business process will enhance the overall company's value and performance. It is realized that PT DHL Global Forwarding has the opportunity to improve the current business process of messenger services based on the above discussion. This study recommends modifying the current business process and coming up with better solution to improve the process.



Research Location : PT DHL Global Forwarding Indonesia

Confidential until 2014




Series Title
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Call Number
380
Publisher Place Jakarta
Collation
iv, 58p,: col.ill.; 30cm.
Language
English
ISBN/ISSN
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Classification
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Media Type
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Carrier Type
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Edition
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