Managerial communication, 5th ed by Hynes focused skills and strategies that managers need in today's workplace. This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, its even-handed examination of oral and written channels, and its focus on managerial (as opposed to entry-level) competencies. The overriding principle for the revision was to preserve the book's key strengths while bringing it in line with the arly twenty-first century workplace. The chapters have been streamlines and condensed to meet the needs of a busy contemporary manager and content was added to reflect current business practices.



Contents :

Part One. Managing in Contemporary Organization

1. The Role of Communication in Contemporary Organizations

2. The managerial Communication process

3. Technologically mediated communication

Part Two. Managerial Writing Strategies

4. Contemporary managerial writing

5. Routine messages

6. Management reports and proposals

Part Three. Strategies for understanding messages

7. Managerial listening

8. Nonverbal communication

9. Intercultural managerial communication

Part Four. Interpersonal Communication Strategies

10. Conflict management

11. Managerial negotiation

12. Conducting interviews

Part Five. Group communication strategies

13. Managing meetings and teams

14. Making formal presentations

Appendix

Supplemental articles for chapter 3 - Technologically mediated communication

Index