This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.



Table of Content :

Preface

Acknowledgements

Ch. 1. Public administration and the new public management

Ch. 2. The roots of the new public service

Ch. 3. Serve citizens, not customers

Ch. 4. Seek the public interest

Ch. 5. Value citizenship over entrepreneurship

Ch. 6. Think strategically, act democratically

Ch. 7. Recognize that accountability isn't simple

Ch. 8. Serve rather tha steer

Ch. 9. Value people, not just productivity

Ch. 10. The new public service in action

Ch. 11. Conclusion



Reference

Index