Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.



Table of Contents:

PART ONE

INTRODUCTION



Chapter 1 The Operations Function

Chapter 2 Operations and Supply Chain Strategy

Chapter 3 Product Design



PART TWO

PROCESS DESIGN



Chapter 4 Process Selection

Chapter 5 Service Process Design

Chapter 6 Process-Flow Analysis

Chapter 7 Lean Thinking and Lean Systems



PART THREE

QUALITY



Chapter 8 Managing Quality

Chapter 9 Quality Control and Improvement



PART FOUR

CAPACITY AND SCHUDULING



Chapter 10 Supply Chain Management

Chapter 11 Forecasting

Supplement: Advanced Methods

Chapter 12 Capacity Planning

Supplement: Mathematical Models

Chapter 13 Scheduling Operations

Chapter 14 Project Planning and Scheduling



PART FIVE

INVENTORY



Chapter 15 Independent Demand Inventory

Chapter 16 Materials Requirements Planning and ERP



PART SIX

CASE STUDIES



Introduction

Shipper Manufacturing Company

FHE, Inc.

Early Supplier Integration in the Design of the Skid-Steer Ladder



Process Design

Eastern Gear, Inc.

Southwest Airlines: Singing the (Jet) Blues

The Field Service Division of DMI

Pharmacy Service Improvement at CVS (A)



Quality

Customer-Driven Learning at Radisson Hotels Worldwide

Quality at Gillette Argentina

Bayfield Mud Company

Six Sigma at 3M, Inc.



Capacity and Scheduling

Crocs: Revolutionizing an Industry?s Supply Chain Model for Competitive Advantage

Unifine Richardson

eBags: Managing Growth

Merriwell Bag Company

Lawn King, Inc.

World Industrial Abrasives



Inventory

Consolidated Electric

Southern Toro Distributor, Inc.

ToyPlus, Inc.



APPENDIXES

PHOTO CREDITS

INDEX