Table of Contents :



Part One. introduction to operations management

1. Introduction to operations management

2. The global enviornment and operations strategy

3. Managing projects

4. Forecasting demand



Part Two. Designing operations

5. Product design

6. Quality management and international standards

7. Process Design. Supplement 7 : Capacity Planning

8. Location Decisions

9. Layout Decisions

10. Job design and work measurement



Part Three. Managing operations

11. Managing the supply chain . Supplement 11 : Outsourcing as a supply-chain strategy.

12. Managing inventory

13. Aggregate scheduling

14. Material Requirements Planning (MRP)

15. Scheduling for the Short Term

16. JIT, Lean operations, and the Toyota Production System

17. Maintenance and realibility