Focuses on the management style of Fred Henderson in the context of a relatively stable segment of Xerox's business environment. To be contrasted with the video, Day with Renn Zaphiropoulos (9-881-501) and the case, Renn Zaphiropoulos (9-480-044). May also be used with another videotape (9-885-519) which presents Fred Henderson in a question and answer session with students at Harvard.