The Essence of Quality Management Programs can be distilled into four corner-stone principles: continuous improvement; customer focus; employee involvement; and commitment to measurement and evaluation. Use "quality" to define goals, build consensus, and create a shared company culture. Your organization will become more flexible, more responsive, and more profitable.

Learn how to:

- Increase pride of workmanship

- Improve communication and cooperation

- Decrease unnecessary errors and minimize the frustation of downtime

- Initiate a continuous improvement ethic

- Make quality the dominan cultureal value or your organization



- Toastmasters International Quality-Centered Management Series

- With study guide.