A broad introduction to the field of operations management, presenting the current view of the operations function as a realistic set of activities and practices that improve everyday life. The CD-ROM contains lecture notes and video cases of real companies, as well as practice problems and questions. These texts provide readers with a state-of-the-art overview of operations management. The goal of these texts is to show the fundamental principles of operations and how they relate to making a firm more competitive. Both books include the identical core chapters 1-17, but the hardbound book IM 6/e also includes six quantitative modules. These modules are not included in the paperback version. Operations Strategy for Competitive Advantage, designing operations, managing operations, and quantitative modules (Only available in hardcover version). For individuals in production and operations management.

- new chapter on e-commerce