This book was primarily written for the quality control and statistical quality control course areas on the junior, senior and graduate levels in Industrial Engineering, Engineering Management, and Management departments. It provides a broad treatment of quality control by expanding on the traditional statistical process control content to include process definition, design, and improvement -- as well as control. It encourages a holistic view of a production system and its customers. The materials have been developed with both academic requirements and professional practice in mind. They allow an instructor to build a significant hands-on design project element into what sometimes turns into a descriptive initiative-by-initiative or tool-by-tool approach to instruction. Students stand to gain a degree of operative experience through planning and executing open-ended projects. Also, the text material allows several options to instructors for building a one- or two-course sequence relating to production systems and processes. With its "systems" approach, Creating Process Performance provides a context for presenting and discussing the "canon" of methods for achieving and assuring quality.



Creating Quality : Process Design for Results presents practical approaches based on scientific evidence, rather than anecdotal encounters, in order to provide readers with the motivation and means to understand and act with regard to process definition/ redefinition, process control, and process improvement.